You are the team lead on a surgical floor at the hospital. You have recently received some complaints from patients and their families, about discharge procedure. Specifically, the concern seems to revolve around early/inappropriate discharge.

You speak to a few nurses, physiotherapists, and occupational therapists on the floor. They express their frustration that the surgeons often make rounds, and discharge clients, without consulting the team. You recommend a team meeting to discuss these issues. One physiotherapist stated "We've already tried team meetings. We've also tried team building exercises, we've expressed our concerns, they just don't listen".

Using the evidence you have learned from the leadership chapters (Chapters 19, 20, 21), how would you approach this scenario? What strategies would you use as a leader to encourage a collaborative and patient-centered working environment for your staff and patients?

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