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You are the team leader at a service desk that recently installed a new integrated service management tool. This system provides the ability to log
You are the team leader at a service desk that recently installed a new integrated service management tool. This system provides the ability to log and capture the root cause of problems. You decided to begin by tracking the root cause of browser-related problems. Prepare a list of root causes for browser-related problems. For each root cause, identify at least one proactive way to prevent this type of problem from recurring.
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