You are the team leader of Customer service team at Worlducation. You should read and analyse the scenario above to prepare 3 report to plan and assess critical thinking within the organisation. Your report should include information on: * An overview of the organisation and product/services/programs, including: name of the business . description of what the business does key operational processes. . Identify how critical and creative thinking is supported and inhibited in the organisation. `how critical thinking is a part of the business, such as: # the vision and objectives of the organisation * assessment of the work environment as it relates to critical and creative thinking, including: " systems, policies and procedures supporting critical thinking "barriers to critical thinking in existing organisational systems legislative requirements related to critical thinking and training for the Customer services team. " how critical thinking is required as part of the work done by the Customer services team - list of critical thinking ski's required for the employees who are going to be coached. . Plan how to articulate key features of critical and creative thinking concepts to your team at an upcoming team meeting . Develop a set of at least five questions to identify critical and creative thinking knowledge gaps for Customer service team and for individual team member - Shipment officer. . Plan how you will approach teamwork and communication at the upcoming meeting to be inclusive and collaborative. Refer to Appendices A to H while planning and assessing critical thinking of the case study organisation. You will use the work done in this task to guide the team meeting in the next activity. Submission requirements At the end of this task, you must submit the following documents to your assessor: Report on planning and assessment of critical and creative thinking addressing the points in the task above