You are the vice president for support services at Sunrise Nursing and Rehabilitation Center. Frances "Frankie" Hammerman, the full-time coordinator of volunteers, reports to you. She has held that position for 6 months after working 10 years as a social worker in the social services department. Hammerman works alone and is responsible for recruiting, training, assigning, and monitoring the work of about 130 volunteers at the center.

Full-time center employees work 40 hours a week. Everyone, including managers, completes a time card biweekly. About a month ago, you took note of the fact that, whenever you called Hammerman after 2:00 pm, you were connected with her voicemail. Although she called early the next working day, something seemed amiss. Out of curiosity, you reviewed her time cards for several months and noticed that she had entered 40 hours each week.

You ask Hammerman to meet with you. You are pleased with her work and began the meeting by telling her so. She was composed when you mentioned the apparent discrepancy between her time cards and availability. Without embarrassment, Hammerman tells you that she is efficient and her daily work is complete in less than 6 hours. She thought about slowing her pace and staying at her desk a full 8 hours, but she considered this dishonest. Hammerman believes that showing 8 hours worked each day on her time card is okay because she accomplishes the work of 8 hours in less time. Thus, when she is finished for the day, she goes home.

You react calmly, but with a sense of bewilderment- you have never heard such an explanation. Your first thought was to fire Hammerman because her actions seem blatantly dishonest.

State the problem. Identify the facts. What assumptions should be made? Develop five alternative solutions. Develop a set of decision criteria that should be used.