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You are thinking about switching your phone carrier from TauMobile. One day, you saw a billboard ad by a company named Spring which claims that

You are thinking about switching your phone carrier from TauMobile. One day, you saw a billboard ad by a company named Spring which claims that "99% of our customers are satisfied with our service!".

Can you conclude from the ad that the service by Spring is better than TauMobile? What extra infor- mation do you need/what experiment would you run to understand their quality, compared to TauMobile's, better?

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