You are very familiar with Jenny,a 'pampered' patient.The doctors always see her first because she demands it.Her husband is also a doctor, so she is given preferential treatment.She called the office last week and you scheduled her appointment for next Tuesday. However, she came to the office today because she 'can't wait'. The waiting room is filled with other patients, but Jenny is demanding to be seen by the doctor. She begins throwing a temper tantrum, and the doctor eventually seeks Jenny.

If you were a patient in the waiting room, how would you feel? Would you talk to the person behind the front desk? If so, what would you say. As the person behind the desk, what would you do? If you were the supervisor of this office, what would you do?

Explain how you would solve this problem in a MS Word document.

Can you write this solution?