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You are working as a front desk clerk at the Hammerhead Seaside Resort in Key Biscayne, FL. It is your first night on shift following
You are working as a front desk clerk at the Hammerhead Seaside Resort in Key Biscayne, FL. It is your first night on shift following your training. A guest arrives with a confirmation number for a reservation, but the hotel is oversold due to the annual food and wine show and three rooms that are out of order for maintenance / plumbing repairs. What is the proper way to address this issue? Why? Be detailed in your response.
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