You are working as a manager at a service that supports people with disabilities to find work. There has been a recent influx of clients looking for meaningful employment and your service has recently hired two new support workers to assist.

Shelley, one of the new disability support workers was on the phone talking to a prospective employer for Mila, one of the center's clients. Mila is 57 years old and suffering from anxiety and depression as a consequence of family violence.

You overheard Shelley telling the employment provider about how Mila was almost beaten to death by her husband a year ago.

Q1. Identify the legal or ethical responsibility that has been breached.

Q2. Identify the organizational policy, procedure, and codes of practice that are relevant to this situation and may inform you on how to respond to this situation.

Q3. Identify and explain strategies and actions that have to be undertaken to respond to the issue, including investigations, written and verbal communications, and possible sanctions that may involve workers and service users.

Q4. Identify opportunities for change or continuous improvement and how these can be implemented.

Q5. Identify ways in which the strategies and actions implemented will be monitored and evaluated.