You are working as a purchasing manager for City General Hospital. The hospital recently invested in a new, state of the art copy machine. However, the copy machine has not been working properly. You've received complaints from the physicians, nursing staff and admissions staff. As the purchasing manager you need to resolve this issue. After several failed attempts to resolve the problem, you've decided to write a formal letter to the copy machine company.

Write a letter to Mr. James Ware, district manager of CopyCo, Inc., describing the trouble you are having with your copy machine. Include the following information (not all points are of equal significance and they are not presented in any logical order):

• You are purchasing manager for City General Hospital.
• City General has one CopyCo Model-T machine.
• You have had the machine for 10 months.
• You have discovered that the local address for CopyCo service is a manufacturer's representative and that the nearest real service agency is 125 miles away.
• The machine has required outside service five times.
• For the last three breakdowns your machine was down for 3 days, 2 days and 4 days, respectively, awaiting service.
• You bought the machine without a service contract.
• There is administrative pressure on you to replace the CopyCo machine with a better-known machine.
• The machines gives of a strong odor when operating.
• The Model-T CopyCo was the cheapest machine available.
• The sales representative promised prompt service.
• CopyCo, Inc.'s address is 4465 S. Maple St. Evanston, NY 44598

Your Title: Purchasing Manager

Your Employer: City General Hospital

Employment Address: 1234 Main St. New Elm, IN 46207