You are working as an assistant to the CHRO (Chief Human Resources Officer) for a small (50 employees) FF&E provider for the hospitality industry. Your company offers full procurement solutions for hotels and restaurants for movable furniture, fixtures or other equipment that have no permanent connection to the structure of a building. Your company does not produce the FF&E, it focuses on the best choice Your company is very young (10 years) and grew very quickly in the last couple of years. Your supervisor (the CHRO Mrs. Kaplan) noticed a decrease of employee satisfaction within the last two years. She believes this is due to the strong growth of employees and a less familiar corporate culture. She wants to introduce team training to foster team spirit and job satisfaction of employees.

1) Would you consider on-the-job or off-the-job training? Explain your decision with two arguments for the trainees and two arguments for the company.

2) Which training method (within the chosen area of training methods from 1) would you recommend for the above case? Describe your chosen method briefly with at least three arguments and why you think your chosen method is the best one to foster job satisfaction.

3) There are, in general, four levels to evaluate a training program (Kirkpatrick`s Training Program). Name the four levels and describe in one sentence what is being measured on that level in general and give an example of how the above-mentioned team training program is being evaluated in particular.

4) Do you think training is the right choice to foster employee satisfaction? Explain your decision with two arguments.

5) Besides the area of Training and Development, there are other methods and instruments in the process of human resource management to foster employee satisfaction. Name three methods and explain each briefly with a maximum of three sentences.

6) Mrs. Kaplan, the CHRO, thinks one of the hardest parts of her job is to find new employees. That’s why she is thinking about assigning a headhunting agency. Make a list of two advantages and two disadvantages for outsourcing recruiting tasks to a headhunting agency.

7) Give one example for each attribute of KSAO a salesperson of your company (see case above) needs for a good performance in their job?

8) Your supervisor is thinking of a vertical job rotation for the engineers. State two disadvantages of vertical job rotation for each: the employee perspective and the company perspective.