Answered step by step
Verified Expert Solution
Question
1 Approved Answer
You are working at a restaurant when a customer who has vision impairment enters the establishment with her guide dog. A young waiter comes
You are working at a restaurant when a customer who has vision impairment enters the establishment with her guide dog. A young waiter comes over to you and asks if he should tell the customer to leave her dog outside. He is a teenager who has not been working in hospitality for a very long time and has little experience assisting customers who have a disability. He also has minimal knowledge in regards to anti-discrimination legislation. Complete the following questions detailing how this situation could be resolved. a) How can you explain to the young waiter why it is important to recognise diversity and offer appropriate assistance? b) Which aspects of anti-discrimination legislation apply to this scenario? Why is it necessary for the young waiter to have a general understanding of anti-discrimination legislation when working in the Hospitality Industry? c) What advice can you give the young waiter to better assist this customer? d) Describe 3 other considerations you need to make the young waiter aware of when assisting guests with disabilities generally. e) How can the restaurant ensure new and existing employees are informed in regards to culturally and socially inclusive work practices in the future?
Step by Step Solution
There are 3 Steps involved in it
Step: 1
This scenario involves providing guidance to a young waiter in how to handle a situation with a customer who has vision impairment and is accompanied ...Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started