You are working at the reception desk in a large, busy veterinary practice. The waiting room is full of people and pets as it is late in the day on Friday before a long weekend. You: "Good afternoon! Do you have an appointment?" Customer 1: "No, I just need to see the vet for vaccinations." You: "I'll let him know you're in, but you will have to wait. We have other patients with appointment waiting." Customer 1: *looks at the nearby customer's cat* "But it's just some alley cat! My dog is a pure breed and it cost 1000 dollars!" Customer 2: *outraged and offended* "And your point is?" Customer 1: "I'm in a hurry! Can't you just wait a bit longer? Your cat isn't a pure breed." Customer 2: "Yes, but she has an appointment and your purebred dog doesn't." Customer 1: "No self-respecting vet would make a pure breed wait! We'll just see what the receptionist says!"

what would you do