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You are your criminal justice organization's leader. You have been asked to implement a service quality approach. This approach will reverberate throughout all aspects of
You are your criminal justice organization's leader. You have been asked to implement a service quality approach. This approach will reverberate throughout all aspects of your agency. You have been asked to write an essay regarding evaluating service quality in criminal justice. You will accomplish this through the various questions: 1. Discuss the importance of evaluating new approaches to criminal justice work such as the service quality approach. 2. Explore house of quality (or QFD) and how the specific stages can be met within criminal justice. 3. Examine the significance of performance measurement in evaluating the service quality approach. 4. Explore the resulting issues, to the organization, the community, offenders, and crime victims when performance measure is ignored
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