You arrive at work on Monday, read an email in your inbox, and roll your eyes. You know a long email chain will follow. Which of the following could cause this reaction?

Select one or more:

a. The writer uses synonyms--which means you have to guess at when something new is being discussed.

b. The cost of a project is described as "expensive," but not even a ballpark figure is given.

c. Two dates are given in bold--so you know exactly when changes will occur.

d. Two technical terms you are not familiar with are used--so you have look them up.

e. Scrolling is required--and you have 10 other emails to look at.