You began work at the Todd Real Estate Agency five months ago. You have found working with the company records challenging as you provide support for six real estate agents. The company has no standardized procedures for filing records. Each real estate agent and administrative assistant has their own system for handling records. There is a central file managed by another administrative assistant. The alphabetic storage method is used for these files, which are often duplicates of files kept by the agents.

What changes would you recommend to the agency manager to improve records management at the company?