You can complete this assessment and demonstrate your competency using your own workplace if you believe your workplace is supportive, sufficiently resourced and uses a similarly sized and complex project or work setting as the provided case study. This must be discussed with and approved by your trainer before you begin to ensure all aspects of the required training can be fulfilled. If you do not have an appropriate workplace, please use the case study scenarios provided: Task 1: Develop customer profiles You are the new hotel manager at the GET Hotel. You cannot believe that the hotel does not have a database of customer information or at the very least, have customer profile information. This information is critical to cater for customer needs. There are a few things that must be changed but creating a database of customer profiles is the priority