You can optionally register and download the WebHelpDesk ticketing and asset management free trial software athttp://www.solarwinds.com/help-desk-software

Or, you can familiarise yourself with the tool features by reading thru their promotional web pages and white papers. From the home page above, scroll down to Useful Resources, and work-thru the Getting Started Guide, and work thru the Interactive Demo.

How are help desk technicians' performance and customer satisfaction indicators reported or presented?