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You consider establishing strategies to maintain the quality of customer service and ensure that your business can meet the targeted sales. Select at least three
You consider establishing strategies to maintain the quality of customer service and ensure that your business can meet the targeted sales. Select at least three metrics in the following list and complete the following table to explain why the selected metrics must be used to improve the quality of customer service. Customer satisfaction ratio Customer retention rate Net Promoter score Number of upsells and add-on sells Number of sales cancellations Sales per employee Inventory turnover ratio Changes in sales volume over a period
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