You get out of your car and are walking up to your favorite Latte stand. Coming towards you is a tall girl that you see there frequently. She has a furrowed brow and is storming away from the stand. As she approaches you smile and say "hey" to her. She grimaces and throws a growling "yeah, have a nice day" at you. You are taken aback by this encounter because she is normally very pleasant. When you reach the stand the barista tells you that they are out of Soy milk and that's why the girl you encountered earlier left. Thinking of the tall girl and her words to you, relate which misconception of communication does it illustrate? List and provide a simple definition, in your own words, of all of the principles AND misconceptions and on which pages they are found in your response of at least 10 sentences.