You happen to overhear an interpersonal conflict as transcribed below between Renee and James; as a team leader it's your responsibility to examine and try to resolve the issues of the conflict in order to manage and support positive workplace relationships.

How will you go about managing this conflict that risks escalating?

Dialogge Renee: James, would you mind trading conference rooms today? James: Why would I want to do that? Renee: Well, I have invited several others to participate in a call with a potential new client and wanted to use the larger room so we could t comfortably. I thought you were just making a. call to your field staff and wouldn't need the large room. James: You thought wrong. I need the larger room. Renee: But aren't you the only one on the call on this end? James: I said no. I scheduled the room because I need it. Renee: Orlstaiy= I noticed that you have reserved it for the entire afternoon. You're just having your weekly call with eld staff. Will you really need it for that entire time? Could I have it beginning at 3.00? James: No [smiling] Renee: How about I buy you lunch to switch? James: Nope Renee: Come on James. There is no real reason why you need the large room. I really do. James: I reserved it. I keep it. Renee: You're just being obstinate. Why do you always have to be this way? James: {Still smiling} I'm just that good. Renee: Fine. Have a nice call