You have a hotel that is not succeeding. In any hotel, accountability starts with the General Manager.

The following are results of an actual hotel pre-pandemic:

Lowest rank brand guest satisfaction in brand Failing quality assurance standards (red) Hotel is losing over 1 million dollars YTD High Associate Turnover (200%+ in 6 months)

What are possible problems from a Human Resource perspective that could have attributed to results? Consider how poor performance in Guest Satisfaction, lack of DEI and Human Resource issues can negatively effect financial performance.