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You have also just conducted your first inspection at 9 Magical Mews. During the inspection the tenants, Peter and Amy Jones let you know that

You have also just conducted your first inspection at 9 Magical Mews. During the inspection the tenants, Peter and Amy Jones let you know that the oven is not working and Amy is very upset at the inconvenience.

Create an action plan on how you would respond to this situation.

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