You have applied to a Front Office Supervisor position at the 4-Star "Millennium Falcon" Hotel in Barcelona, and just received an invitation to an interview. The interview will take place with the HR Manager and the Rooms Division Director.

During the interview you will need to convince them of your knowledge of the hospitality industry, and in particular, your know-how regarding everything Rooms Division.

GUIDELINES:

- Your interview questions should be formatted in a way that is easy for the reader. You might want to use different colors for the "interviewer questions" vs "your answers".

- You must answer all 13 questions

- You must provide examples and explanations for any of your answers

ll]. 11. 12. 13. Tell us about your customer segmentation method and how you attracted your target market during low season? Which channels and which promotional tools did you utilize to maximize customer acquisition? What daily tasks did you execute depending on your shifts (morning, evening, night]? Did you ever lead a shift, and if yesr what did you focus on during that shift? During the reservation process, which sources were most successful at your hotel. and in your opinion. 1.rilhy? How did you ensure flawless communication with the Housekeeping executives during busy times? Was there a situation in which you had to inspect rooms yourself, and if so, how did you do that? Which DTAs did you work with, and why? Could you tell us a bit about your revenue management tactics? How did you calculate your room rates during peak and low seasons? Which factors did you consider when forecasting demand in these seasons? Did you forecast your demand as constrained or unconstrained? Why? Which hotels were your ercest competitors and why? which pricing strategy did you follow to stand out from your competition? In your opinion, which pricing strategy appealed most to yourtarget market and why? How did you differentiate yourself from your competition besides pricing? Was that in your opinion the right choice or would you have done it differently In your opinion, what is the most effective toolyl'method to retain guests and increase guest loyalty? What do you think is the greatest threat to our industry nowadays? How could this threat be mitigated in your opinion