You have been appointed as the new general manager of Protea Hotel by Marriott Lusaka. The hotel is not performing as expected and is not meeting its target. Your first assignment is to resolve this problem. Describe in details how you would go about addressing this problem.

Hint: Describe the data collection approaches you would use (Observation, interviews, surveys, historical research (past 5 years), etc.) and why you chose this specific form of data collection etc

References (make sure that each reference is cited in the text)