You have been appointed the Marketing & Public Relations manager of Weza Dasalink" Company Limited. You erroneously dispatched sub-standard commodities to your clients. You learnt of this anomaly six months after delivery. Write an apology letter to your clients in regard to this error.
(15 marks)
QUESTION THREE
a) Differentiate and discuss providing valid examples between the following terms as used in business communication:
I. Memos
(5 marks)
II. Minutes(5 marks)
III. Notes(5 marks)
QUESTION FOUR
a) Discuss 8 roles of management in enabling individual employees understand the role and significance of internal business communication (8 marks)
b) Citing relevant examples, explain 6 significance of the principle of business communications. (7 marks)