You have been asked to participate on a quality improvement team that is examining patient and staff complaints with the scheduling department. To begin the process, the team has been asked to identify all of the possible reasons for the complaints. What improvement tool could the team use to identify all of the possible causes? Why did you choose this tool?You are the manager of the MRI department and have implemented a new workflow to decrease patient wait times. You want to determine if the changes have been effective. What type of quality improvement tool would you use to determine if patient wait times have decreased