You have been assigned to observe the newly appointed  supervisor  of the hotel  restaurant . You were informed that as Sandy was from a smaller restaurant, there were concerns that she may face some  challenges in supervising the experienced  team of staff.

On the third day of her shift, Sandy informed all the servers to arrive 10 minutes earlier the next day as she wanted to share some observations that she had.

The next day, when everyone had arrived earlier as requested, Sandy began to share more of her  background  and her  philosophy of management .II expect a lot of my people, she says.I want your best work, and I hope you want it, too, for your own sake. You will not find me easy, but you will find me fair and open with you, and I hope you will feel free to come to me with  suggestions  or problems.I can't solve them all, but I will try my best for you.'She smiles and looks at each one in turn.

"Now, the first thing I want to do,'she continues,'is to introduce a system of rotating your stations so that everyone gets a turn at the busiest tables and the best tips and the shortest distance to the kitchen.I've posted the  assignments  on the bulletin board, and you will start off that way tomorrow and keep these stations for a week."

She says,'I will be making some other changes, too, but let's take things one at a time. Are there any questions or comments?'Sandy pauses for three seconds and then says,'I am very  particular  about being on time, about uniforms and grooming, and about prompt and courteous customer service. So, let's tidy our uniforms and grooming before we start today's shift. All the best for today!"

 

a) What is the impression that you have about her? Identify 2 good points about her presentation and justify.
b) From this impression, what would you say is her leadership style? Explain and justify . As a leader, did she "start on the right foot"?
c) In your report about Sandy, what would say about her in terms of her setting a good example, being fair in her demands and her impact on the team?