You have been hired as a consultant to solve the long line in this Branch.

The average Service Time is 9 minutes

The arrival rate is 6 per hour

Inter-arrival time is 10 minutes

Number of Channels – 1

The cost of a Processing Clerk is P500/day (8 hours)

The cost of customer time saved per minute is P1.00

Compute for:

System Utilization Rate or Loading Factor

Waiting Time Multiple

Average waiting Time

Average Line Length

Average Total Time

Q- Should we hire another clerk to add another line? How do we justify this?