You have been hired as an Operations Analyst at a commercial insurance company that uses the following "rate request process": The "Customers" are insurance brokers who call with requests for insurance price quotes on behalf of their clients (a so-called "rate request"). When a broker calls, a Distribution Clerk (DC) requires 41 minutes per request to set up the initial paperwork. Next, the request is forwarded to one of the 3 Underwriting Teams (UTs). There are three types of rate requests (A, B, and C) which must be routed to particular UTs (each UT has a different specialty). Historical data suggests that for every 39 requests that flow through the DC, 14.6 of the 39 are "type A" requests (37.4% of the total) and must be routed to team 1, 13.2 of the 39 are "type B" requests (33.9%) and must be routed to team 2, and 11.2 of the 39 are "type C" requests (28.7%) and must be routed to team 3. The average for all UTs is 28.4 minutes per rate request (assume each team has the same cycle time). The UTs forward rate request to the Raters who set the insurance prices in