You have been recently appointed to the office of Operations Manager. You have found a number of gaps within the function and have decided to start by creating an operations strategy and then aligning it with the objectives of the business.

Question 1

1.1 Define the operations strategy and describe what it should do. (15)

Question 2

Discuss in detail the related levels of strategy a top down perspective identifies. (15)

Question 3

Explain how you would align your new defined operations strategy to reflect the business strategy. Make use of the business and operating model concept (20)