You have been selected as a consultant to help a small dental office improve the service to their patients. The dental office manager, Jane Thompson, is very interested in implementing a monitoring system of the dental office processes but she wants your input of what variables could be appropriate to monitor these processes and what type of data she should gather. Your first assignment is to submit a report to the manager with your vision of this monitoring system for the small dental office, what variables you would recommend initially to monitor the system, and how they should collect the data to design the monitoring system for the continuous improvement of the dental office. Submit the report as a memo that you are sending to the office manager as the consultant for the small dental office.