You have been selected by the hospital's board of directors to serve as the team leader for a performance improvement team. Your direction is to decrease the current time (12 minutes) for patients waiting to be registered for radiology testing. Following the nine elements of a team's success listed on page 562 of your textbook, develop your team's success plan. List your answers for each of the nine elements. Keep in mind that your final report will be submitted to the board of directors.

1. Establishing ground rules for the team
2. Stating the team's purpose or mission
3. Identifying customers and their requirements
4. Documenting current processes and identifying barriers
5. Benchmarking
6. Collecting current process data
7. Analyzing process data
8. Process redesign
9. Recommendations from process change