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You have been selected to lead a team to decide on a different type of structure in your organization to better serve customers who are
You have been selected to lead a team to decide on a different type of structure in your organization to better serve customers who are complaining about poor service that is slow, impersonal, and not meeting their needs to be heard. Presently, the functional structure isn't working well. Outline some information from your knowledge that would help the team in its assignment.
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