You have been tasked to review Payment Experience processes for day to day ticket and case management for customer inquiries. You have noticed many customers reach out about the same problem. How would you go about reviewing and resolving this? What would you do to help decrease this inquiry? Please keep in mind you will have access to all company tools and information and may collaborate with various teams across Flywire.

To do:

Elaborate on the resolution aims you have for this situation.

Create an action plan, listing down the steps to take.