1. You have been trying to build a relationship with George, a real estate agent in your area. Your clients Apple and Moses have just received a pre-approval for a home loan and you know they are working with George to find a house. You see this as your opportunity to get a referrer arrangement over the line with George so have told him how much your clients have been pre-approved for and suggested that he show them houses in this price range. Your clients have not provided any authority to pass on their information to any external parties.

• What aspects of the legislation and regulatory guidelines have been breached in this scenario?

George has let it slip to Apple and Moses that he is are aware of the pre-approval amount. Apple and Moses have now lodged a complaint with you which you haven't been able to settle with them.

1. What four steps happen next?
2. Legally, this situation can damage your business reputation; how else could Apple and Moses ensure you sustain damage to your reputation?