You have been working at the company for a little over 1 year. You were recently assigned as the project manager for a new software deployment project for the Accounting department. Richard Smith is a mid-level manager who has been at the company for 10 years. Richard is notorious in the company for his bad mood and difficulty when it comes to sharing resources. Richard is getting increasingly cranky about the time you'll need to be spending on your "pet" project. He's insisting that your team focus less on technology and help more users troubleshoot desktop PC's issues