You have been working with your group for several weeks now, and you will be finalizing your group project in this module. What changes did you and your group have to make to foster a listening climate in your diverse, distributed workforce team? How can a change in the listening climate for a globally distributed, diverse workforce affect overall company morale?

Hearing is a mechanical process by which sound enters the ear and is sent to the brain for identification. Listening, however, involves a concentrated physical and mental effort. Provide an example from your personal or professional life where someone heard you but lacked the willingness to listen. Provide an example of what changes could have been made to foster a listening climate. What role did nonverbal communication play in your exchange?