You have just been hired as Manager for Customer Service at All Washed Up$.$ Please write a one$-$sentence summary of the problems you see in the company, according to the scenario.

In UMGC's OneSearch interface, find one article on the concept of cross$-$training for employees in an organization. Keep in mind that some articles might spell the term with a hyphen $($cross$-$training$)$ and some might spell it without a hyphen $($cross training$).$ Provide the author$($s$)$ and title of the article.

For your search from task #$2,$ select Peer Reviewed. Select one article in your search list and provide the author$($s$)$ and title of the article. If you do not see any hits, reword your search terms in order to find a scholarly article on separation of duties.

Select one of the other concepts mentioned in the writing assignment instructions $($mandatory vacations, job rotation policies, handling of credit cards, or any other concept$).$ Then, in UMGC's OneSearch interface, find one article on this concept. Provide the author$($s$)$ and title of the article.

This question involves listening to a part of the podcast, "Cyberbit Podcast Episode $1$: The Unspoken Skill$-$Gap in the Cybersecurity Market," which features Mr$.$ Adam Bricker, former co$-$founder of Carolina Cyber Center and Mr$.$ Sharon Rosenman, Chief Marketing Officer at Cyberbit.

The segment of the podcast we will listen to is from the $48$:$00$ mark to the $50$:$30$ mark. In that segment, a participant asks a question about writing in the cybersecurity field. The following link takes you directly to that question and Mr$.$ Bricker's response:

The Unspoken Skill$-$Gap in the Cybersecurity Market, $48$:$00$ mark

Mr$.$ Bricker describes what type of technical communication that individuals in the cybersecurity field need to be able to produce.

How does his description fit the scenario with Maria Carman and All Washed Up$?$ In other words, who is the audience for writing assignment #$4,$ and how does Mr$.$ Bricker's explanation align with the scenario?