You have just been hired by Unique Greetings, the largest manufacturer and distributor of customized greeting cards in Ireland. You are thrilled to have landed the position of Supply Chain Manager for Unique Greetings. Your dual specialization in international business and information technology makes this your dream job and you are grateful for this opportunity to launch Unique Greetings into the world of international business. The president of the company has tasked you with your first assignment. She explains that the company received a large order last month from a major Australian retail chain that found Unique Greetings via the Internet. The president was amazed that a country as far away as Australia could be a target market and decided that pursuing international business should be one of the company's major strategies going forward. Although the international marketing budget is quite limited, the president is convinced that the best strategy is to develop an "E-Business Plan". She has set 50,000 Euros aside and wants you to use this money to hire a website developer to redesign the company's website. You have 3 months to make this happen. The president has asked you to come back to her within two weeks with your preliminary recommendations for the company's "E-Business Plan". How exciting! Not only can you use your international trade expertise, but you are also an avid user of technology and have developed some of your own websites in the past. You are concerned about the president's suggestion to use the 50,000 Euros budget to hire a website developer. Many companies make the mistake of allocating too large a portion of the budget to graphics and bells and whistles, whereas you know from experience that high-quality content is the priority in establishing a company's online presence. This may become one of the key recommendations to the president when you submit your preliminary report in 14 days. Development of an E-Business Plan: As you are new to the company, the first step is to get to know the business as well as you can. In order to assess the requirements for the company's online presence, you will need to become intimately acquainted with the products and services, systems and processes, personnel and management team, marketing and distribution channels, as well as budgeting and accounting procedures.

PURES COLLEGE OF TECHNOLOGY

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The following are the results of your research: Evaluation of the current website: The current website is primarily an "electronic brochure" There is no functionality to allow online purchasing transactions Good product photos can readily be used The website is in English only Rationale for e-business Increase international customer base Facilitate online transactions Keep international marketing costs to a minimum Management and personnel: Limited knowledge of best uses of technology in business systems and processes View technology as a risky businessputting product photos on the web increases the chances of violation of intellectual property rights Have limited time to learn about new ways of doing business Marketing Strategy: Good marketing and distribution throughout wholesale and retail chains in Ireland No knowledge of international distribution channels or competitors No knowledge of international pricing, fluctuating currencies, etc. Technical Hardware and software are adequate Investment in an e-business platform will be required Accounting systems: Have just converted to an automated accounting systemunsure whether an interface can be built into the e-commerce platform Accounting staff not familiar with options for the international payment Who will look after export documentation? Logistics and order fulfillment: International shipments will require special packaging and labeling Need to consider supply chain outsourcing options, e.g. fulfillment through shipping companies

Case Study Discussion Questions On a group basis, please research, analyze, and discuss the following: 1) How should you address the president's suggestion that the entire budget is spent on a website developer? (2.5 Marks) 2) Make a list of 10 issues the organization will need to address. (2.5 Marks) 3) Set up a draft Table of Contents for the organization's E-Business Plan. (2.5 Marks) 4) What are your recommendations to set up a Global E-Business Operation in Canada, the USA, and Mexico? (2.5 Marks)