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You have just graduated from the Business Management program at OTC. Fortunately for you, Sally, a local small business owner looking to spend more of

You have just graduated from the Business Management program at OTC. Fortunately for you, Sally, a local small business owner looking to spend more of her time on other business ventures, has given you your first management opportunity straight out of school.You will be managing twelve employees that make up a crew that cleans business buildings after hours. The first task designated to you was to create a system where performance expectations were clear, performance was evaluated, and employees were developed. You remembered something from one of your college courses about how to evaluate employees and decided that a behavioral approach would be most appropriate for this situation. In the space provided below, please create and describe appropriate competencies and their respective key indicators for the crew member position in one column with a behaviorally anchored rating scale (BARS) in each row. You can use a table if you want by clicking the image above in the edit options to the right of the anchor

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