You have just learned that one of your customers, Toms Discount Store, has received a shipment of faulty goods from your warehouse. The total cost of the merchandise is $2,500. Your company has a returned goods policy that allows you to return only $500 worth of your product at one time unless a reciprocal order is placed. Due to the state of the current shipment your customer stated they do not want to place a reciprocal order and are considering dropping the product as a result of the issues. What would you do? Describe how you would address this situation and work to retain the customer. Be sure to consider all you have learned in the course and incorporate techniques or actions that are applicable.