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You have just purchased a Samsung S 2 1 smartphone, after learning how to use it , you tweet out to the Samsung handle, that

You have just purchased a Samsung S

21

smartphone, after learning how to use it

,

you tweet out to the Samsung handle, that

"

21

best phone ever! Great screen & battery life! Thx

! "

Brands who monitor their social media attempt to understand different levels of customer

Multiple Choice

indecisiveness

satisfaction

post

-

purchase stress

cognitive dissonance

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