You have ordered products from an online company.You have never tried their online business before, although you have used their physical business several times.The business sent you an order confirmation with a date of expected delivery.The products, however, don't come.In fact, although the business guaranteed a one-week delivery time, you don't receive the products until three weeks after you ordered them.What would you do? Your attempts to contact the company via email receive no response.

Focus on three aspects of your response:

• Would you be likely to use that business again?
• How likely is it that you would tell other people about your experience?
• How would you tell others (word of mouth, online, social networking site, others?)