You have received a complaint from a client about a property appraisal you have completed for their property. They are not satisfied with the appraisal and have complained about your lack of professionalism and the time it took you to complete the report. You know you were rushed when you did the appraisal and that the appraisal process and documentation does not represent your best work.

Write the email you would send to the client to respond to their complaint and to give them information about the complaints process in your workplace.