Question
You have received feedback from one (1) of the delivery drivers, that the new system is too difficult to use, and refuses to download the
You have received feedback from one (1) of the delivery drivers, that the new system is too difficult to use, and refuses to download the app on his phone to efficiently track deliveries.
The driver is not tech savvy, only uses his phone for phone calls and apprehensive of change.
What would you recommend in this instance to assist in work outcomes and guide this problem to be solved?
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OM operations management
Authors: David Alan Collier, James R. Evans
5th edition
1285451376, 978-1285451374
