You have recently been hired as part of annual class of trainees at a major brokerage firm, Mercy Securities Corp. After a few days of orientation, you begin its trainee "rotation" through several departments across the firm. The first unit you are assigned to is the ___________________ Department where, as an initial project, you are asked to research and study the processes and controls of that department. Your job is to fully explain how that department works and what controls are or should be in place.

I am a Business MGMT major, and I would like the answer to reflect that background.