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You have recently taken over as the Manager of a holiday resort in a hill station and been given thetwin tasks of re -designing all
You have recently taken over as the Manager of a holiday resort in a hill station and been given thetwin tasks of re -designing all aspects of the resort to make itrun with greater operational efficiency and making it more customer - friendly. Outline your Service Strategy and draw up your Service Blueprint clearly delineating the customer Moments of Truthand your resource deployment plan.
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