You have started a summer placement working in a large hotel (Metro Inn Company) in a CBD centre location. Because of this location the hotel is used by both domestic and incoming tourists and businesspeople. The hotel has a pub in the basement that serves food; conference facilities and a spa. The hotel has limited pre-booked car parking in a small multi-story car park. There is access to night clubs, theatres, shops and good public transport links to nearby sporting venues. You are fortunate to be working with the customer services team, as you wish to develop your customer service skills; the Customer Service Manager is pleased to have you as a team member as the extra staffing will facilitate some essential research to improve staff communications and possibly the development of staff improvement training materials for customer care. You are asked to put together a short 10 mins presentation for staff, to be used as an agenda item in different department meetings. Your presentation should identify how you conducted primary and secondary research on the policy requires each member of staff to meet customer requirements and expectations and the need for staff to communicate effectively with internal and external personnel and customers. You are instructed to put together a PowerPoint presentation and notes to be used by each Department Manager. Also, provide the following answers: Q1. Write down the step you will take to identify source of information on the structure and operation of the Metro Inn Company? Q. Explain how you access customer service policy to assist operational duties of the customer service department. Q. Briefly explain how you obtain information about customer service policy relevant to the hospitality industry and work compliantly for customer service department. Q. Outline how you will seek information on customer service quality assurance schemes and use it to benefit Metro Inn Organisation