Question
You have to write an academic essay to answer the following question: How can New Technologies enhance Service Management and competitiveness in the 21st Century
You have to write an academic essay to answer the following question: How can New Technologies enhance Service Management and competitiveness in the 21st Century companies?
Take the following companies:
o Amazon
o Airbnb
o Booking
Compare and analyse how they are using new technologies in order to develop:
o Service Concept
o Delivery System
o Operating Strategy
You are encouraged to use Tables to make the comparisons between the different companies.
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Construction Methods and Management
Authors: Stephens W. Nunnally
7th edition
135000793, 978-0131716858
