You just finished your MBA, and you are now a new vice-president of Handsome Hair (HH), a chain of discount hair salons. You have received several complaints from customers about hairstyles they recently received.

The complaints were launched in May which is HH's busiest time of the year. Some customers bitterly complained to their stylists about the hairstyles that they received, that their stylists walked off the job. Some stylists refused to work for a few days until customers calmed down. As a result, other customers complained about not being able to get their hair done at all. Also, some salons that had stylists walk off the job were able to meet their appointment obligations with other stylists.

Report to Penny President, the president of HH, concerning all possible legal liability HH may face and damages HH might have to pay.